Cat excellence

CUSTOMER VALUE AGREEMENTS

Making Preventive Maintenance Easier.

Hassle Free.

Preventive Maintenance Made Easier.

Make more time for other jobs when you let us manage your equipment’s preventive maintenance with a Ring Power CVA.

A Ring Power Customer Value Agreement (CVA) is uniquely designed to protect your equipment (Cat or other brand), maximize your budget, and add peace of mind - 24 hours a day, seven days a week. 

We’ll monitor your machine, alert you of any potential issues, schedule and complete your preventive maintenance service, and more to keep your machine healthy.

Specific ways that a Ring Power Customer Value Agreement can benefit your company include:

  • Hassle-free maintenance featuring the timely delivery of the right genuine Cat Parts for your equipment

  • Unwavering support from a respected Cat dealer that’s been in business for almost 60 years

  • Access to the latest technology from Caterpillar® to enable you to monitor the real-time health of your equipment

  • Makes owning your Cat equipment easier and more cost-effective than ever

Most of all, a CVA gives you peace of mind and allows you to focus on what really matters — running your business.

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SERVICES COMMITMENT CVA

Services Commitment in a Cat® Customer Value Agreement (CVA) goes beyond maintenance — it’s our plan to deliver reliability, uptime and the confidence that your operation is always ready for what’s next.

What is Ring Power’s Services Commitment?

Our Services Commitment is a major upgrade to Ring Power’s Premium Customer Value Agreement (CVA). We’re introducing a financially backed promise designed to deliver faster repairs, better communication, and greater peace of mind – exclusively available on machines enrolled in a Premium CVA that was opened after March 1, 2026.

How do you benefit from having a Services Commitment CVA?

Parts Availability

Receive qualifying maintenance or common repair parts when promised – or receive the price of the part, up to $1,000 in Cat® Credits.

Service Response

Field Repairs – Second business day completion on common repairs for a downed machine, or receive the cost of labor, up to $1,000 in Cat® Credits.

Shop Repairs – Committed completion date provided and met after the scope of work is agreed on - or receive the cost of labor, up to $1,000 in Cat® Credits.

How does a Services Commitment CVA Work?

Parts – Order parts for your Premium CVA enrolled equipment over the counter, on Parts.Cat.Com or through the Cat® Central App. Make sure to enter your machine’s serial number and the date you need the parts by. We guarantee fulfillment of over 100K maintenance and common repair parts by the need-by date you specify. If we can’t get you the part on or before the promised date, you’ll receive the price of the part, up to $1,000 in Cat® Credits.

Field Repairs – If your Premium CVA-backed machine goes down in the field, contact your Ring Power branch and the dispatcher will send a technician your way. If the job is a common repair, requiring an initial repair time estimate of 12 labor hours or less and common repair parts, we commit to getting your machine up and running within two business days from your initial call. If we cannot meet that promise, you’ll receive the cost of labor, up to $1,000 in Cat® Credits.

Shop Repairs – We’ll provide you with a committed completion date after you review and agree on the scope of work. If we miss the completion date, you’ll receive the cost of labor, up to $1,000 in Cat® Credits. Track the progress of your work order anytime through VisionLinkTM.

Who Qualifies?

This program is designed for construction customers with Caterpillar machines enrolled in a Premium CVA that was issued after March 1, 2026, excluding large mining units. Government entities are not eligible for Cat® Credits.

 

View Frequently Asked Questions

 

*Services Commitment is valid for machines enrolled in a Ring Power Premium Customer Value Agreement (CVA) - new or renewed on or after March 1, 2026 only. A maximum of $1,000 will be issued in Cat® Credits for a missed delivery date for parts or a missed service completion date.

 

"[CVA] It keeps us out in the field doing what we do...which is grading and excavating."